Warranty
At Zeoon Service Center, we stand behind our work. Our 180-day warranty covers all repair operations and installed parts, ensuring your peace of mind.
Warranty Checker
Enter your phone number to check your warranty status
Our Promise
We Always Side With the Customer
At Zeoon, we are dedicated to serving Apple devices with a primary focus on customer satisfaction. We aim to make the use and maintenance of your phones, tablets, and laptops a pleasurable experience.
Our goal is to provide the highest quality service, ensuring that our customers do not have to revisit the same issue. However, with high-tech devices, anything can happen — even a minor error by a technician or a defect in a replaced part can cause recurring issues.
In such cases, we always side with the customer — offering a warranty on all our work and the parts we use.
180-Day Warranty Period
We have confidence in our technicians, equipment, and the original parts we use. Therefore, we offer a comprehensive 180-day warranty on all operations and installed parts.
Warranty Repair
If a repeat diagnosis confirms the issue is due to a technician error or a defective part, the device will be repaired at our expense.
Refund Option
If it is not possible to repair the device to restore its functionality, we will offer a full refund.
Process
How to Claim Warranty
- 1
Check Your Warranty
Use the warranty checker below to confirm your warranty is active.
- 2
Submit a Claim
Click "Submit Warranty Claim" and describe the issue. Attach photos if possible.
- 3
We Contact You
Our team will reach out within 24 hours via your preferred contact method.
- 4
Free Repair or Refund
If covered, we repair your device for free or issue a refund.
Comprehensive Warranty Coverage
High-tech devices can sometimes experience recurring issues because of a technician error or a defective replacement part. In these situations, Zeoon is committed to making things right. We provide warranty coverage for all repair work and installed parts to ensure your device remains fully functional.
180
Days
6
Months
Warranty Repair
If you return within 6 months for the same issue, we perform repeat diagnostics at no charge. If the problem was caused by technician error or a defective part we installed, we repair your device at our own expense.
Refund Option
If restoring your device's functionality proves impossible, we offer a full refund for the repair work performed. Your satisfaction is our priority.
What is Covered
Device has been handled properly
No signs of mechanical damage or external impact
No signs of unauthorized repair or interference
The repeated issue is directly connected to the original repair or an installed part
What is Not Covered
Device shows signs of physical or mechanical damage
Device has been opened or repaired by unauthorized technicians
Damage resulted from mishandling, drops, or liquid contact
Issues are unrelated to the original repair performed
Zeoon is dedicated to servicing Apple devices and other tech with a strong focus on customer satisfaction. We aim to make the use and maintenance of your phones, tablets, laptops, and other devices easier and more pleasant. Our goal is to provide such high-quality service that you never need to return with the same issue. However, in rare cases where recurring issues occur due to technician error or defective parts, Zeoon sides with the customer and provides comprehensive warranty coverage.
Service Center Warranty Terms & Conditions
Warranty Period
- A warranty is provided for all replaced parts and completed repair work, effective from the date the repaired device is returned to the customer.
- The warranty is valid only upon presentation of the original receipt and/or warranty card.
Warranty Coverage
- Free repair of any defect that reoccurs due to a faulty replacement part or improper workmanship.
- Replacement of a defective part at no additional cost if the part is confirmed to be defective.
Warranty Exclusions
- Mechanical damage — impacts, drops, cracks, chips, or physical deformation of the device.
- Damage caused by liquid exposure, fire, power surges, electrical faults, or improper connection to a power source.
- Evidence of unauthorized repair, disassembly, modification, or interference by third parties.
- Software-related issues — viruses, incorrect software installation, OS updates, or configuration errors.
- Normal wear and tear of consumable components (batteries, cables, connectors, buttons, etc.), unless otherwise explicitly specified.
Warranty Claim Procedure
To submit a warranty claim, the customer must provide the device along with the original receipt and/or warranty card.
- The service center will perform a diagnostic inspection. If the defect falls within warranty coverage, the repair or replacement will be carried out free of charge.
- If the defect is not covered under warranty, the customer will be informed of the results and offered a paid repair service.
Limitations of Liability
- The service center is not responsible for the preservation, loss, or recovery of customer data — including photos, documents, applications, software, or device settings.
- The warranty does not cover peripheral devices or accessories that were not repaired or serviced by the service center.
Need Help?
Our team is available Tuesday – Sunday, 10:00 – 20:00 in Yerevan.